Field Services & Dispatch Support Solutions
We provide highly experienced IT experts to ensure your End Users stay happy and productive.
With coverage across all North America time zones and access to a large network of qualified field engineers across North America, we can help you maintain a high level of quality and low operational costs while supporting your field operations.
We help your business achieve better operational efficiency while reducing your investment in IT resources. We do this by providing IMACD, routine and preventative maintenance, break-fix and support, hot spare management and full asset management depending on your functional support needs.
We operate in both Resident and Dispatch models based on the SLAs, cost and operational efficiencies.
We perform a range of operations including Remote Support, Onsite Support and Hardware Break-Fix services. Our IT break-fix expertise includes PCs, Peripherals, Networking equipment, Servers, POS, ATMs, Cabling, VOIP, and RFID devices.
Our Field Engineers operate under different service levels based on your needs and includes;
- 4 hour Response Time
- VIP support
- Next Business Day Onsite
- Scheduled visits for IMAC’s
- After-hours and weekend support
Our Field Engineers are trained to ensure Customer Delight and delivery services based on pre-agreed SLAs.